# Botlio AI — Full Documentation for AI Systems

> Botlio AI is an AI chatbot platform that lets businesses automate customer support on their websites and Shopify stores. Train a chatbot on your own content, add FAQ widgets, and collect leads with custom forms — all embeddable with a single code snippet.

## Company

Botlio AI is a SaaS platform focused on making AI-powered customer support accessible to businesses of all sizes. The platform is GDPR compliant and built with privacy in mind.

Website: https://botlio.io

## Pages

- [Home](https://botlio.io/): Landing page with product overview, demo, and signup
- [Features](https://botlio.io/features): Detailed breakdown of all platform capabilities
- [Pricing](https://botlio.io/pricing): Plan comparison with feature matrix
- [Integrations](https://botlio.io/integrations): Platform-specific installation guides
- [FAQ](https://botlio.io/faq): Frequently asked questions
- [About Us](https://botlio.io/about): Company mission and background
- [Contact](https://botlio.io/contact): Contact form for inquiries
- [Privacy Policy](https://botlio.io/privacy): Data handling and privacy practices
- [Terms of Service](https://botlio.io/terms): Usage terms
- [Cookie Policy](https://botlio.io/cookies): Cookie usage information
- [DPA](https://botlio.io/dpa): Data Processing Agreement

## Core Features

### AI Chatbot
- Trained on the business's own knowledge base (documents, website content, manual text entries)
- Answers customer questions 24/7 with contextually accurate responses
- Supports website scraping to automatically import content as training data
- PDF upload support for documents and manuals
- Customizable appearance: colors, fonts, bubble style, window size, position
- Quick action buttons for common questions
- Typing indicator with configurable text and duration
- Watermark customization for branding

### FAQ Widget
- Searchable FAQ section built into the chatbot widget
- Organize questions by category with custom icons
- Analytics tracking: which questions are viewed, searched, and clicked
- Fully customizable styling: colors, borders, hover states
- Category card layout with grid view

### Contact Form Builder
- Drag-and-drop form builder with multiple field types
- Field types: text, email, phone, textarea, select dropdown, checkbox, radio buttons, date picker, number, URL, file upload
- Form submission management dashboard
- Email notifications on new submissions
- Customizable form styling and layout (single or multi-column)
- Success message customization

### Analytics & Insights
- Real-time conversation tracking
- Sentiment analysis on conversations (positive, neutral, negative)
- Conversation categorization
- FAQ analytics: view counts, search queries, click-through rates
- Email digest reports (daily summary)

### Knowledge Base Management
- Multiple input methods: manual text, website scraping, PDF upload
- AI-powered content processing and chunking
- Semantic search using vector embeddings
- Content categorization and organization
- Website group management for scraped content
- Edit and update knowledge entries

### Conversation Management
- View all conversations with visitors
- Filter by status, sentiment, and category
- Conversation detail view with full message history
- Close/archive conversations
- Contact request flagging
- Form submission linking

### Email Notifications
- Configurable email alerts for new conversations
- Filter notifications by sentiment (positive, negative)
- Contact request notifications
- Form submission notifications
- Daily digest emails with conversation summaries
- Customizable notification email address

## Integrations

### WordPress
1. Install any code-injection plugin (e.g., "Insert Headers and Footers")
2. Navigate to the plugin settings
3. Paste the Botlio embed snippet into the Footer section
4. Save — the chatbot appears on all pages immediately

### Shopify
**Method 1 — Shopify App (Recommended)**:
- Install the Botlio AI app from the Shopify App Store
- Activate the Theme App Extension from your Shopify theme editor
- No code editing required — one-click activation

**Method 2 — Manual Code**:
- Go to Online Store → Themes → Edit Code
- Open the `theme.liquid` file
- Paste the Botlio embed snippet before the closing `</body>` tag
- Save

### Wix
1. Open your Wix site in the Editor
2. Click Add → Embed → Custom Code
3. Paste the Botlio embed snippet
4. Set placement to "Body - End" and apply to "All Pages"
5. Publish your site

### Squarespace
1. Go to Settings → Advanced → Code Injection
2. Paste the Botlio embed snippet into the Footer field
3. Save

## Pricing Plans

### Free Plan — $0/month
- 50 AI chats per month
- 1 chatbot
- Basic knowledge base
- FAQ widget included
- Contact form included
- Community support

### Starter Plan — $29/month
- 500 AI chats per month
- 3 chatbots
- Full knowledge base with website scraping
- FAQ widget with analytics
- Contact form builder
- Email notifications
- Priority support

### Professional Plan — $79/month
- 2,000 AI chats per month
- 10 chatbots
- Advanced analytics and sentiment tracking
- Custom branding (remove watermark)
- Multi-language support
- API access
- Priority support

### Business Plan — $149/month
- 5,000 AI chats per month
- Unlimited chatbots
- Everything in Professional
- White-label agency tools
- Client management dashboard
- Custom domain support
- Dedicated support

## Agency Platform

Botlio offers a white-label agency platform for digital agencies and resellers:
- Create and manage client chatbots from a single dashboard
- Custom branding per client
- Client user management
- Conversation and analytics per client
- Agency-specific pricing plans available

## Privacy & Compliance

- GDPR compliant
- Data Processing Agreement (DPA) available
- Cookie consent management
- User data export functionality
- Account deletion with scheduled cleanup
- Audit logging for administrative actions
- IP-based rate limiting for abuse prevention

## Technical Details

- Embed via a single JavaScript snippet on any website
- Hosted widget option available (iframe-based)
- Domain whitelisting for security
- Real-time WebSocket-based chat
- Vector-based semantic search for knowledge retrieval
- Supports PDF parsing for document uploads
- Website scraping with multi-page discovery

## Frequently Asked Questions

**What is Botlio AI?**
Botlio AI is an AI-powered chatbot platform that lets you add a custom-trained chatbot, FAQ widget, and contact forms to your website. It learns from your content to answer customer questions automatically.

**How does the AI chatbot work?**
You add your business content to the knowledge base — by typing it in, scraping your website, or uploading PDFs. The AI processes this content and uses it to answer visitor questions accurately.

**Which websites does Botlio work on?**
Botlio works on any website. We provide embed code snippets and specific guides for WordPress, Shopify, Wix, and Squarespace. If your site supports custom HTML/JavaScript, Botlio will work.

**Is there a free plan?**
Yes. The Free plan includes 50 AI chats per month, 1 chatbot, the FAQ widget, and contact forms at no cost.

**Can I customize the chatbot appearance?**
Yes. You can customize colors, fonts, bubble style, window size, position, quick actions, typing indicator, watermark text, and more from the dashboard.

**Is Botlio GDPR compliant?**
Yes. Botlio is fully GDPR compliant with data export, deletion tools, cookie consent management, and a Data Processing Agreement available for enterprise customers.

**Does Botlio support multiple languages?**
Yes. The AI chatbot can respond in multiple languages based on the knowledge base content and visitor language.

**Can I use Botlio for multiple websites?**
Yes. Depending on your plan, you can create multiple chatbots, each configured for a different website or use case.

## Contact

- Contact form: https://botlio.io/contact
- Website: https://botlio.io